This policy applies to our brick and mortar location(s), our website(s), and all other channels in which Floriana Floral collects and uses your personal information. All references to "website(s)" in this policy refer to www.florianafloral.com and/or other Floriana Floral provided websites.
2. WHAT INFORMATION DOES FLORIANA FLORAL COLLECT
There are two types of information that Floriana Floral collects from its customers. The first type is personal information and the second type is non-personal. The information that we collect is contingent on the nature of your dealings with us. A further description of the information that we collect is as follows:
Personal information can be collected in several ways. It can be recorded by a filling out a form, oral conversation and/or video surveillance. It is information about an identifiable individual or information that can identify an individual; alone or in a combination with other information. Personal information that we may collect include:
Non-personal information can be collected in several ways. It can be recorded by a filling out a form, oral conversation and/or video surveillance. It is information that does not identify you as an individual or information that cannot identify an individual. Non-personal information that we may collect include:
Business information is generally non-personal information. However, an individual’s personal information may be linked to information pertaining to a business, for example information about the business’ owner.
Some business information which is deemed personal information includes:
Some business information which is deemed non-personal information includes:
We remind you that you are not obliged to provide us with your personal information. In the even that you choose not to provide us such information we may or may not be able to provide you with the product, service and/or information that you request from us
3. HOW WE USE YOUR PERSONAL INFORMATION
When and if required, the personal, non-personal and business information that you provide Floriana Floral with will used for various business purposes. Examples of such purposes include but are not limited to:
Withdrawing Your Consent
5. INFORMATION FLORIANA FLORAL COLLECTS FROM YOU
Below are some examples of the information we collect and what we do with what has been gathered.
When you purchase one of Floriana Floral’s products and/or services, you may need to provide us with contact information, payment information and if so required a credit application so that we can process and/or complete your transaction (s). This information is essential when delivering merchandise that has been ordered and/or pre-ordered.
When you purchase products and/or from our webstore you may be required to provide us with contact information and payment information. We use this information to create and maintain your account and to contact you for reasons such as; your order(s), respond to your inquiries and monitor functions of our Website(s). This information is also essential as our payments may or may not be applied manually at one of our brick and mortar locations, your card will only be charged when it is shipped or picked up.
Returns and Exchanges
Our goal at Floriana Floral is to ensure the satisfaction of our customers. We attain this by going out of our way to provide our customers with superior quality and superior service. To this end, Floriana Floral does offer a Return Policy, details of which may be found on our Terms and Conditions’ page. Part of our return policy includes attaining information about the issue and our customers. We ask for information such as your name, address, telephone number and what the issue is. In some instances we may need to verify payment information to fully reimburse your purchase(s).
Sign-Up for Newsletters or Updates
Floriana Floral its web users newsletters and promotional communications, they may also be signed up to in person at one of our locations. If you would like to signup and join our mailing list you will be asked to provide us your contact information. You may at any time unsubscribe from such services by formal request. Please rest assured, our subscription list will never be sold or rented to a third party.
Floriana Floral offers its customers a support line to address any inquiries they may have. By calling us you will be able to have your questions, concerns and complaints addressed and taken care of. When contacting us by phone, we may ask for personal information to help us respond to your inquiry and/or to verify your identity. We may also monitor and/or record your telephone conversation for training and service quality control purposes.
6. INFORMATION AUTOMATICALLY COLLECTED BY FLORIANA FLORAL
In some cases, we automatically and continuously collect different kind of information.
When registering or using out website(s)., we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our website(s), the sections of the website(s) you visit, the website(s) pages read and images viewed and the content you download from the website(s). This information is used for website(s) and system administration purposes and to improve your experience with our website(s).
Our website(s) use "cookies", where the website itself installs a small amount of information on the user’s computer and or mac which permits the website to recognize future visits from that computer. Cookies make using our website more convenient for our registered users. An example of how cookies work is that the information that is relayed to the website from your computer permits things such as language preferences, shopping cart items and wishlist items to remain on our website users’ computers. In some cases your browser may prompt you to accept or decline cookies from our website(s). Declining cookies from our website(s) may or may not affect your use of our website(s), as such we recommend you accept cookies to ensure the best experience on our website(s).
Floriana Floral’s brick and mortar locations are under uninterrupted video surveillance for safety and loss prevention purposes. Our facilities are heavily covered by video surveillance. The recorded images of our customers are viewed only when required, for traffic flow analysis and when suspicions arise.
8. UPDATING INFORMATION
From time to time we may update information that we have on file for our customers. This may be done by new/additional information our customers provide us with directly or information from other sources. This is done in order for us to provide our customers with the best service possible and for any legal requirements if the situation arises.
9. DOES FLORIANA SELL OR SHARE YOUR INFORMATION
Floriana Floral does not sell or rent its customers' personal information to anyone. However, in the normal course of business we may share some of our clients personal information within our corporate family, if required to by law or if a formal request has been presented to us by our customers’ themselves.
Floriana Floral may disclose your information as permitted or required by law. Examples of cases where information may be shared include but are not limited to the required release of information to a court of law or to an investigation of unlawful activities
10. WHAT DOES FLORIANA FLORAL DO TO PROTECT YOUR INFORMATION
Ensuring the security of your personal information is a high priority at Floriana Floral.
Our website(s) use Secure Sockets Layer ("SSL") encryption technology to protect your personal information. How SSL works it that it encrypts information such as your name, address, and credit card number so that it can safely and securely be transmitted to our processing departments.
Upon creating an online account via our website(s), you will be required to choose a personal password. To maximize its effectiveness and security we recommend your password should be at least 8 characters long and comprised of letters, numbers and symbols. It is the users’ responsibility to maintain the secrecy of their password and account information. Floriana Floral will never send you unsolicited communications asking you for your password
11. HOW TO VERIFY YOUR ACCOUNT INFORMATION
You may verify and make changes to your online account information by simply logging-in to your “My Account” page. You may also come to one of our locations and make the changes on the spot.
12. WHEN DO WE REMOVE YOUR INFORMATION
We only keep your information as long as it is needed for our business purposes as well as any legal purposes. When theses parameters are no longer valid we destroy your information or we render your personally identifiable information anonymous.
13. CONTACTING FLORIANA FLORAL
E-mail: Click here
Mail: Floriana Floral - Privacy Manager
1491 rue Bégin
We will respond to your request or investigate your concern as quickly as we can.
Please remember that e-mail’s are not secure and are not encrypted. We strongly recommend that you do not send sensitive information to us by means of unencrypted e-mail. Floriana Floral is not responsible for any transmission by you of any sensitive information sent to us over by unencrypted methods.